This service offering is designed to assist the agency by providing Project Management during the installation and implementation of all software and hardware components allowing the Agency to benefit from our extensive experience in managing software and hardware implementation projects. 

Implementation Objectives

Typically the hardware and software to be implemented for an agency's ITS projects will include a ”Transit Management System” and any “Onboard Vehicle” hardware and software components needed.  Often special interfaces between the dispatch center, vehicles, the passenger and other transportation providers will need to be implemented at the same time.  We understand there will likely be apprehension during this process and we are experts at helping all parties.  Special attention needs to be paid to changes in the way staff members and passengers interact and adapt to the new system.

We'll provide the work tasks and activities associated with the “Project Management Service” of the complete ITS implementation process.  From the beginning review of the “Vendor Implementation and Transition Plan” through final sign-off by the agency, EPV has the expertise to manage your project. 

Our background in software development and product support helps us better understand the unique challenges a vendor faces when implementing an ITS system.  We will work with the selected vendor to develop a Project Plan that is "do-able"; which includes timelines, milestones, resources required as well as any dependencies.  We will jointly identify any risks and develop preventive actions for each.  For each “identified risk” ,we will develop a contingency plan of action and review and modify (if needed) the vendor’s Test and Acceptance Plan. This plan must include, at a minimum, all functional requirements, system security features, and performance benchmarks.  From this plan, we must be able to determine a “Pass/Fail Criteria” for all features and functions as well as determine acceptance criteria for transitioning the system into production.

We review all implementation documentation to ensure it is complete (Installation Guides, User Manuals, System Administration Manuals, etc) and assist in the training process. 

As the agency’s “Implementation Project Manager”, we diligently track all issues and resolutions during the project.  We also participate at regular scheduled meetings which include resources from both the agency and the vendor.  We also assist the agency with issue resolution and provide a weekly issue log.  We then review results from the Test and Acceptance Plan with the purpose of validating that the Vendor has met all requirements.  Finally, we will identify a process for migrating current data into the new system and work with the vendor to develop  a “Go-Live” Plan and be available on-site to execute it.